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Terms of Service

Last Revised on November 10, 2025

1. Introduction

Welcome to the Terms of Service (these “Terms”) for the following websites: beside.com, interfaceai.com, hearthands.tech and hellom1.com(the “Websites”), and the related mobile and desktop applications such as Beside, Beside macOS, Beside Android, Beside Windows and Beside Phone Assistant (the “Apps”) operated by or on behalf of Interface, Inc. (“Company”, “we” or “us”). The Website and any content, tools, features and functionality offered on or through our Websites and the Apps are collectively referred to as the “Services”.

These Terms govern your access to and use of the Services. However, if you or another organization that has procured for you the right to use the Services under the organization's account (such as your employer) have entered into a separate Master Services Agreement or similar business customer agreement (“Master Services Agreement”) with the Company for your use of the Services, then such Master Services Agreement will also govern your access to and use of the Services and will override and supersede any conflicting provisions in these Terms. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.

For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, (b) such entity is responsible for any breach of these Terms by any of its representatives and (c) you agree to these Terms on the entity's behalf.

SECTION 9 CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU AGREE (A) TO RESOLVE ALL DISPUTES (WITH LIMITED EXCEPTION) RELATED TO THE COMPANY'S SERVICES AND/OR PRODUCTS THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY, AND (B) TO WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS, AS SET FORTH BELOW. YOU HAVE THE RIGHT TO OPT-OUT OF THE ARBITRATION CLAUSE AND THE CLASS ACTION WAIVER AS EXPLAINED IN SECTION 9.

2. The Services

Consent Requirements

You must obtain consent prior to communicating with any person who is not a user of the Apps (“Recipient”). You represent and warrant that you will (i) inform all Recipients that the calls or text messages may be recorded and transcribed by us or our service providers for the provision of the Services in compliance with applicable laws and regulations, including but not limited to the federal Electronic Communications Privacy Act and similar state-level laws related to wiretapping, interception of electronic communications, and the tracking and monitoring of online activity, (ii) obtain consent from all Recipients prior to engaging in any form of communication, in compliance with applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (“TCPA”), the Telemarketing Sales Rule (“TSR”) and similar state-level restrictions on calling, text, and telephone solicitation practices, and (iii) implement the opt-in and opt-out requirements described below to ensure compliance. We do not provide built-in opt-in or opt-out mechanisms. Your failure to comply with these requirements may result in the termination of the Services and potential legal action. We are not liable for any non-compliant calls or text messages, and you acknowledge that you are solely responsible for ensuring that all communications adhere to applicable regulations.

  1. Opt-In Requirements. You must ensure that Recipients have provided prior express written consent to receive text messages. The consent must be clear and affirmative (e.g., signing up through a form, sending a keyword such as “YES” via text, or verbally agreeing). You should keep records of such consents as they may be required for legal verification.
  2. Opt-Out Requirements. You must provide Recipients with a clear and easy way to opt out of receiving future messages. This should include offering a simple keyword such as “STOP,” “UNSUBSCRIBE,” or “CANCEL” that Recipients can send in response to any message to immediately cease future communication. Upon receiving such a request, you must stop sending messages to that number within a reasonable time frame. Additionally, you must honor any request to opt out of receiving future messages that is made through any reasonable manner, including through the receipt of any of the following words “STOP,” “QUIT,” “END,” “REVOKE,” “OPT-OUT,” “CANCEL” or “UNSUBSCRIBE.” You must honor any request to opt out of receiving future messages as soon as practicable but no later than ten (10) business days after receiving the request.
  3. Confirmation Messages. After a Recipient opts out by sending a keyword such as “STOP,” you must send a confirmation message acknowledging that the recipient has been unsubscribed and will no longer receive messages unless they opt back in.
  4. Opt-In After Opt-Out. If a Recipient chooses to opt back in, you must ensure that they have obtained a new consent prior to resuming communication. This can be done by offering the recipient an option to reply with a keyword such as “START” or “YES” to resume receiving messages.

3. User Accounts, Subscriptions and Free Trials

  1. Creating and Safeguarding your Account. To use the Services, you need to create an account or link another account, such as your Apple account or Google account (“Account”). You agree to provide us with accurate, complete and updated information for your Account. You can access, edit and update your Account via the account settings page for your profile on the Website or Apps. You agree to receive text messages and phone calls from us or our designees with codes to register for your Account. You acknowledge that maintaining access to the phone number or email address used to create your Account is required for the continuous use of the Services, and that loss of access to such phone number or email address may disrupt your access to the Services. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us at support@beside.com if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account.
  2. Authorized Users. If you are a company or organization that has procured the right to use the Services under a Master Services Agreement (“Business Customer”), we may authorize you to allow your employees, contractors and other personnel associated with you to access the Services on your or your company's behalf (an “Authorized User”). You as the Business Customer are responsible for all use of the Services by any of your Authorized Users.
  3. Subscription Payment. If you buy or subscribe to any of our paid Services, you agree to pay us the applicable fees and taxes in U.S. Dollars. Failure to pay these fees and taxes will result in the termination of your access to the paid Services. You agree that (a) if you purchase a recurring subscription to any of the Services, we or our third-party payment processing intermediaries may store and continue billing your payment method (e.g. credit card) to avoid interruption of such Services, and (b) we may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. We reserve the right to change our subscription plans or adjust pricing for the Services in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise provided in these Terms, any price changes or changes to your subscription plan will take effect following reasonable notice to you.
  4. Subscription Renewals and Cancellations. You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates, and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period. To avoid future subscription charges, you must cancel your subscription at least 1 day before the subscription period renewal date.
  5. No Subscription Refunds. Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.
  6. Free Trials. You can sign up for a trial Account for the paid portion of the Services and your trial period starts on the day you create the trial Account and lasts for the duration indicated on your free trial confirmation email (or if not specified, then at least 7 days). If you are on a trial, you may cancel at any time until the last day of your trial. If you do not cancel your trial Account at the end of your free trial period, and we have notified you that your Account will be converted to a paid subscription at the end of the free trial period, you authorize us to charge your credit card or other designated billing method for continued use of the paid Services.

4. Orders for Products and/or Services

  1. Payment. The Services may permit you to purchase certain other products or services through the Apps (“Offerings”). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor. We reserve the right, with or without prior notice and in our sole and complete discretion, to (a) discontinue, modify, or limit the available quantity of, any Offerings, and (b) refuse to allow any user to purchase any Offering or deliver such Offerings to a user or a user designated address.
  2. Promotional Codes. We may offer certain promotional codes, referral codes, discount codes, coupon codes or similar offers (“Promotional Codes”) that may be redeemed for discounts on your subscription fees, future Offerings, or other features or benefits related to the Services, subject to any additional terms that the Company establishes. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available by you to the general public, unless expressly permitted by the Company; (d) may be disabled or have additional conditions applied to them by the Company at any time for any reason without liability to the Company; (e) may only be used pursuant to the specific terms that the Company establishes for such Promotional Code; (f) are not valid for cash or other credits or points; and (g) may expire prior to your use.
  3. Changes and Pricing. The Company may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any Offerings. While we attempt to be as accurate as we can in our descriptions for the Offerings, we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.

5. Location of Our Privacy Policy and Other Applicable Policies

  1. Privacy Policy. Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy.
  2. Other Policies. We may update, from time to time, our product-specific or referral program policies.

6. Rights We Grant You

Restrictions On Your Use of the Services. You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:

  1. download, modify, copy, distribute, reproduce, license, create derivative works from, or offer for sale any part of the Services in any medium other than as allowed by the Services and these Terms;
  2. transfer, lend, rent, lease, distribute the Apps, or use the Apps to provide services or resell the Services to a third party;
  3. duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;
  4. use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
  5. use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify or access the Services;
  6. access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party's access to or use of the Services;
  7. attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
  8. circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;
  9. use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services;
  10. introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
  11. transmit (i) spam, (ii) unsolicited advertising, (iii) robocalling, (iv) continuous or extensive call forwarding, fax or voicemail broadcasting or blasting, (v) auto or bulk messaging, (vi) auto-dialing or (vii) other forms of communication that results in excessive usage inconsistent with standard commercial calling patterns;
  12. impersonate another person or otherwise misrepresent your affiliation with a person or entity;
  13. share your account with other persons or register multiple accounts for yourself;
  14. publish or distribute falsehoods, misrepresentations or misleading statements;
  15. transmit, receive or store Protected Health Information (as defined by the Health Insurance Portability and Accountability Act);
  16. submit, transmit, display, perform, post, promote, encourage or store any content that is unlawful, defamatory, obscene, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, abusive, hateful, or cruel;
  17. violate any applicable law or regulation in connection with your access to or use of the Services;
  18. access or use the Services in any way not expressly permitted by these Terms or any acceptable use policy made available by us.

7. Ownership and Content

Notice of Infringement — DMCA (Copyright) Policy.If you believe that any text, graphics, photos, audio, videos or other materials or works uploaded, downloaded or appearing on the Services have been copied in a way that constitutes copyright infringement, you may submit a notification to our copyright agent in accordance with 17 USC 512(c) of the Digital Millennium Copyright Act (the “DMCA”), by providing the following information in writing:

  1. identification of the copyrighted work that is claimed to be infringed;
  2. identification of the allegedly infringing material that is requested to be removed, including a description of where it is located on the Service;
  3. information for our copyright agent to contact you, such as an address, telephone number and e-mail address;
  4. a statement that you have a good faith belief that the identified, allegedly infringing use is not authorized by the copyright owners, its agent or the law;
  5. a statement that the information above is accurate, and under penalty of perjury, that you are the copyright owner or the authorized person to act on behalf of the copyright owner; and
  6. the physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or of an exclusive right that is allegedly infringed.

8. Disclaimers, Limitations of Liability and Indemnification

  1. Your access to and use of the Services are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, the Company, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Company Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
  2. THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING THE STATE OF NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
  3. THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.
  4. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH THE COMPANY ENTITIES WILL BE RESPONSIBLE FOR.

9. Arbitration and Class Action Waiver

Exceptions. Notwithstanding the foregoing, you and the Company agree that the following types of disputes will be resolved in a court of proper jurisdiction:

  1. disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding;
  2. disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or
  3. intellectual property disputes.

10. Additional Provisions

  1. SMS Messaging and Phone Calls. Certain portions of the Services may allow us to contact you via telephone or text messages. You agree that the Company may contact you via telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your use of the Services, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any Offerings. You also understand that you may opt out of receiving text messages from us at any time, by contacting support@beside.com.
  2. Texas SB 140 and State Telemarketing Compliance. You acknowledge that certain states, including Texas, have enacted laws regulating marketing or sales-related text messages. If you send or direct text messages or calls to Texas residents that promote or advertise goods or services, you are solely responsible for determining whether such messages constitute “telephone solicitation” under Texas Business & Commerce Code Chapter 302 and for registering with the Texas Secretary of State, paying any applicable fees, and maintaining the required surety bond.
  3. No Access to Emergency Services. You acknowledge that there are important differences between the Services and traditional telephone services, that the Services are not a replacement for traditional telephone services, and that you may be assigned a non-native telephone number in connection with your use of the Services. The Services accordingly do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency services providers through a mobile phone, a fixed-line telephone, or other service.
  4. Support Interactions. You are responsible for any content or data you share during support interactions with us, including chats or emails. We will not have any liability or responsibility for sensitive information submitted through our support channels.
  5. Enhanced Verification. In certain circumstances, we may require you to submit supplemental information for the purposes of verification (“Enhanced Verification”) before allowing or continuing your access to the Services.
  6. Updating These Terms. We may modify these Terms from time to time in which case we will update the “Last Revised” date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by e-mail and/or by placing a prominent notice on the first page of the Website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms.
  7. Termination of License and Your Account. If you breach any of the provisions of these Terms, all licenses granted by the Company will terminate automatically. Additionally, the Company may suspend, disable, or delete your Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason. If the Company deletes your Account for any suspected breach of these Terms by you, you are prohibited from re-registering for the Services under a different name.
  8. Injunctive Relief. You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy and the Company shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
  9. California Residents. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
  10. Export Laws. You agree that you will not export or re-export, directly or indirectly, the Services and/or other information or materials provided by the Company hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval.
  11. Miscellaneous. These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and your use of the Services, and supersedes all other agreements and understandings, both written and oral, between the parties with respect to the subject matter hereof. The Services are operated by us in the United States. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules.

How to Contact Us

You may contact us regarding the Services or these Terms at 919 E. Main Street, Suite 1000, Richmond, Virginia, 23219, by phone at +1(310)860-6018 or by e-mail at support@beside.com.